Buyer research

How to find the right decision makers on LinkedIn

By Moez Zhioua10 min read
Illustrated professional profile cards connected around a project folder, with a research notebook and unconfirmed roles marked by question marks

You have found the head of operations. Their profile describes exactly the process your service improves. That is a useful starting point, but it leaves a practical question unanswered: can this person approve the project, recommend it, or only explain how the work happens?

Finding decision makers on LinkedIn involves two different jobs. Search narrows the people worth investigating. Verification tells you what those people can decide about a particular purchase. Keeping the two separate prevents a plausible profile from becoming a falsely qualified lead.

01

Define the decision before looking for the decision maker

Write one sentence describing the change you sell. An operations consultancy might help a services firm redesign client handoffs. That points toward operations and client-delivery roles. Searching for the CEO of every services company would discard this useful context.

Be specific about scope. A team lead might approve a small process workshop but need finance approval for a company-wide implementation. A regional director might control one office while headquarters approves shared software. There is no permanent decision-maker label that applies to every expense.

Use past deals, if available, to identify who first recognized the problem, evaluated the work and approved spending. Treat that history as a starting hypothesis for similar accounts, not a rule every organization must follow. If the company itself is a poor fit, finding a more senior contact will not solve that problem.

02

Map responsibilities without assigning authority from a title

The same person can occupy several buying roles. At a small firm, the owner may use the service, approve the cost and sign the agreement. At a larger business, those responsibilities may be distributed across departments. Neither arrangement makes the people doing the daily work less important.

Use the table as a set of questions, not a mandatory committee structure. A technical reviewer may be unnecessary for a short workshop and essential for an integration that touches customer data. Procurement and legal review can impose real requirements; they are not formalities to bypass.

Map responsibilities without assigning authority from a title
ResponsibilityWhat you need to learnWhat a profile cannot confirm
Problem owner or userWho experiences and manages the work being changed?Whether the problem is important enough to address now
Internal advocateWho wants the change and can help evaluate it?Whether that person also controls spending
Economic approverWho authorizes this expense and under what conditions?Their approval threshold for this purchase
Technical or operational reviewerWho checks integration, security or implementation requirements?Whether your proposed approach meets those requirements
Procurement, legal and signatoryWho manages supplier checks, terms and the agreement?Whether signature and budget authority belong to the same person

03

Find candidates with free LinkedIn search

Start with a company's website and its LinkedIn Page so you know which business and location you mean. Similar names, subsidiaries and regional offices can lead you to the wrong employer. Then use LinkedIn search, select People and open All filters. Apply the current-company filter and the role or title criteria available in your account.

For the handoff consultancy, useful starting titles might include head of operations, client services director and delivery manager. Search a few plausible variants rather than assuming every firm uses your preferred title. A company's employee view can provide another route to relevant profiles, but it is not a verified organizational chart.

Open a candidate's profile and check their current Experience entry, dates, employer and described responsibilities. A headline can mention a former role or an advisory position. If the current title conflicts with the company website, keep the discrepancy in your notes and verify it before relying on the record.

When a broad keyword search is noisy, a short title expression such as "Head of Operations" OR "Operations Director" can help. Keep employer and location restrictions in their corresponding filters. A word appearing somewhere in a profile does not establish that the person currently works at a company in that industry.

04

Use an account-first workflow in Sales Navigator

Sales Navigator separates account searches from lead searches. Use the company-level filters to find plausible businesses, review them and save an account list. Then search for people within that account list using current title, function or seniority as appropriate. Filter availability depends on the plan and interface in your account.

This ordering matters when a person's industry classification differs from their employer's business. An operations professional's profile does not substitute for checking the company. Company headquarters and a person's geography also describe different things. Choose the one relevant to your delivery requirements, then investigate regional responsibility separately.

Keep the first people search broad enough to expose title variations. Tightening title, function and seniority together can hide relevant candidates whose profiles are categorized differently. Save the criteria and review date so another team member can reproduce the search.

The Evaboot tutorial demonstrates the account-list-to-lead-search sequence around 9:22 to 12:24. Give Me Leads covers a similar transition around 8:25 to 10:00. Both continue into vendor export workflows; those demonstrations do not establish that a listed person has buying authority or that a third-party export method is permitted by LinkedIn.

05

Fix an empty or misleading search before adding more people

Change one filter at a time and inspect the difference. Otherwise, you will not know which restriction removed the relevant people or introduced the wrong accounts. Review individual records before treating a large result count as a useful prospect list.

Fix an empty or misleading search before adding more people
What you seeLikely question to investigateNext check
People from unrelated employersIs the search actually scoped to the saved account list?Check the account-list/current-company selection and current Experience entry
Former employeesIs the company only mentioned in past experience or keywords?Use current-employer criteria and inspect dates
Suitable companies but irrelevant rolesAre broad profile keywords matching incidental text?Refine the current title or function and review examples
No relevant peopleAre title, function and seniority restrictions too narrow?Remove one restriction, try a title variant and inspect the company team page
The wrong regionDid the filter use company headquarters or the person's location?Check the distinction and confirm the territory they actually manage

06

Treat public activity as context, then confirm the process

A post about onboarding problems can help you ask a relevant question. A new role, funding announcement or hiring plan can justify further research. None proves an available budget, a failed incumbent supplier or a desire to receive sales messages. Conversely, a person who rarely posts may still read messages and make purchasing decisions.

Read the actual statement and its date. Someone describing an old project, quoting another company or discussing the industry generally is not necessarily describing a current need. Keep the observation separate from your interpretation: 'announced two new delivery roles' is supportable; 'needs our consultancy urgently' is not.

Once a conversation is appropriate, ask about the work before asking for access to a more senior person. Questions about the approval process are more informative than asking someone to defend whether they are the decision maker. Cognism's video discusses identifying users and other participants around 4:43 to 5:20; use that as a prompt for discovery, not a universal buying-committee formula.

  • Which team is responsible for this process today?
  • How would you evaluate an outside provider for this kind of work?
  • Who would need to review implementation or data access?
  • How is spending on a project of this scope approved?
  • Would anyone else need to be involved before a next step makes sense?

07

A worked account map: three profiles, no invented buyer

Consider a fictional services business, Northline Studio, reviewing how it hands work from sales to delivery. The names and evidence below are invented to illustrate the method, not customer results or researched personal data.

The consultancy finds an operations lead, a finance director and an IT manager. A seniority-only list might put finance first. The research instead gives the operations lead the clearest connection to the work. That makes this person a plausible first contact, while their approval authority remains unknown.

Suppose Maya later explains that she can commission an initial workshop, while a systems implementation requires finance and IT review. Update the record with that statement and its date. Do not turn it into 'Maya approves all projects.' The next proposal should match the scope she described, and any formal supplier requirements still need checking. This is how a conversation improves the map without making it more certain than the evidence allows.

Fictional example: responsibility evidence is not purchasing authorization.
CandidateIllustrative evidenceResearch decision
Maya, operations leadCurrent role describes client onboarding and delivery coordinationRelevant responsibility; ask about the process and whether a change is being considered
Theo, finance directorCompany team page confirms the finance rolePossible spending reviewer; do not label final approver without confirmation
Jules, IT managerCurrent responsibilities include business-system accessPossible implementation reviewer if the project touches systems or customer data

08

Make the first question easy to answer or decline

For the fictional operations lead, an opening after a connection is accepted could be: 'Hi Maya, your role description mentions client onboarding. I help services teams improve handoffs between sales and delivery. Does reviewing that process sit with you, or have I misunderstood your remit?' The message states a commercial context, cites a relevant observation and leaves room for correction.

Use only a detail you actually verified. Do not say a mutual contact recommended you unless they did, or imply you read a post you have not opened. If a colleague is willing to introduce you, explain why the introduction would be relevant and let them decide whether to make it.

A reply that someone is not responsible is useful routing information, not an invitation to pressure them for names. If they decline, respect the answer. If they offer another contact, retain the scope of what they said; being pointed toward a person is not the same as receiving that person's endorsement or agreement to a meeting.

09

Keep the evidence with the prospect in OutreachGenie

OutreachGenie's prospect records, custom fields and notes can support this manual research. Keep the profile URL, current company and title, the source and date checked, your role hypothesis, unanswered questions and the next action. Use a research list separately from a reviewed prospect list.

A compact note for the fictional example would read: 'Operations responsibility confirmed in current role description. Budget authority unknown. Ask whether client-handoff review sits with Maya. Do not assume a project is active.' Add a dated correction when the person answers. This leaves the next teammate with the reason for the contact, not just a job title.

Assign one teammate to coordinate outreach at the account so separate lists do not produce conflicting messages. Recheck role information before using an old record. Keep only professional information needed for the work and make refusals visible to the team; finding another channel must not become a way around a person's request to stop.

This workflow does not claim OutreachGenie automatically discovers authority or verifies a company's approval structure. LinkedIn prohibits certain third-party scraping and automated activity. Neither a vendor's suggested daily quota nor a cloud-based implementation guarantees permission or protects an account from restrictions. Review the platform's rules before choosing a collection or outreach method.

10

Finish with a next question, not a bigger list

For the next account you research, name the work being changed, find a plausible current owner and write down what supports that choice. Then record the approval question you cannot answer from public information. That is enough to determine whether another profile search would help or whether the next useful step is a conversation.

Measure the quality of this work by reviewing the records: how many have a verified current role, a specific reason for relevance and an explicit next step? Keep authority confirmed by a buyer separate from authority merely inferred from a title. Otherwise, the CRM will make the research look more certain as the list grows.

Common questions

Questions that come up in practice

Can I find decision makers on LinkedIn without Sales Navigator?

Yes. Ordinary people search, company Pages, current profile information and company websites can help identify candidates. Sales Navigator adds search and list-management options, but neither a free nor a paid search confirms authority for a particular purchase.

Should I always contact the CEO first?

No. Start with the person whose responsibilities match the work you are proposing. At some small businesses that is the CEO or owner. At other companies it is a departmental or regional lead. Confirm how approval works rather than assuming the most senior title is the right entry point.

Is a champion different from a decision maker?

An internal advocate supports the change; a decision maker has authority over some part of the purchase. One person can be both. Record what each person can actually do rather than assigning mutually exclusive labels from a sales framework.

What if the right person is not visible on LinkedIn?

Check the company's current team information and an appropriate public business contact route. A relevant employee may be willing to explain which team owns the work. Mark the missing information as unknown instead of guessing a name, private address or reporting line.

Does an active profile mean the person is ready to buy?

No. Activity can supply conversational context, but it does not establish purchasing intent, budget or permission to pitch. Read what the person said and confirm the situation when a relevant conversation is welcome.

How many people should I identify at each company?

Enough to understand the responsibilities and reviews relevant to the proposed work. There is no universal contact count. Start with the likely problem owner, learn how the decision is made and add other participants when their involvement is justified. Identifying someone does not mean everyone should receive outreach.

Research used for this guide

Try the workflow

Open the workspace and try it with a small, reviewed list.